Dominion Rail Voyages, LLC
MOUNT VERNON


Cancellation Policy

Charter trips: This refers to trips where you enter into a contractual agreement with us to operate a specific itinerary, with a specified level of food and beverage service, for your exclusive use. If you notify us that you must cancel your charter trip with us, then we will refund your deposit and payment(s) of the specified charter cost, to the maximum extent possible, minus any non-refundable expenses we have incurred on your behalf and a nominal $175.00 administrative fee. These expenses may include non-refundable payments to railroads, non-refundable payments to other suppliers of goods and services related to the prospective trip. For example, Amtrak imposes penalty charges for the cancellation or modification of an approved private car movement itinerary, when such a request is made 13 or fewer calendar days prior to the first day of the approved itinerary on Amtrak. Via Rail Canada imposes penalty charges for the cancellation or modification on an approved private car movement itinerary, when such as request is made 29 or fewer business days prior to the first day of the approved itinerary on Via Rail Canada.

If we have to cancel the trip, then we will provide you with a full refund of your deposit and payment(s). The two most likely causes of us having to cancel a trip would be a mechanical problem that could not be resolved in time for the trip, or a decision by any of the host railroads not to approve the planned travel itinerary.

Public trips: This refers to trips where we advertise an established itinerary and the availability of bedroom and/or day rider accommodations at published fares. If you notify us that you must cancel your participation in a public trip, our policy is to refund your deposit and payment(s) of your fare where possible, subject to certain limitations.

If you notify us that you must cancel your participation in a public trip more than 45 days prior to departure, then we will provide a full refund of your fare.

If you notify us that you must cancel your participation in a public trip 45 days or less prior to departure, then your refund may be limited due to the fact that our decision to operate the trip may have been based on the expectation of your revenue and the loss of your revenue would result in the trip operating at a loss or a substantial decrease in revenue to Dominion Rail Voyages LLC. In such situations, we will refund your fare if our best and reasonable efforts result in us being able to secure additional passengers to offset the loss of your expected revenue. If our best and reasonable efforts do not allow us to mitigate the effect of the loss of your revenue, then we reserve the right to and shall retain your fare to mitigate our financial loss.

If we have to cancel the trip, then we will provide you with a full refund of your deposit and payment(s). The two most likely causes of us having to cancel a trip would be a mechanical problem that could not be resolved in time for the trip, or a decision by any of the host railroads not to approve the planned travel itinerary.

This page was updated on April 2, 2014